Employee Experience

Want to improve customer satisfaction? Start with your frontline

October 14, 2021

It’s become something of a cliché that “the customer is always right” and you can tell that it’s a cliché because it really doesn’t tell you much – not about most businesses, anyway. According to a recent customer satisfaction survey by Microsoft, 61% of customers around the world have stopped doing business with a company due to a poor customer service experience. Among the Millennial age group, one in two consumers has complained about a brand on social media.

How to ensure a positive Employee Experience

December 2, 2021

Happy employees make happy customers. Research shows that a positive employee experience leads to higher productivity and less absenteeism. Investing in the employee experience is a win-win. But what is it really, and what can employers do to take it to the next level?

Improving communication for frontline employees

November 24, 2021

Last year many shops, restaurants, and hotels closed their doors unexpectedly. Frontline employees who previously served as the face of many organizations were suddenly forced to remain at home for long periods. How does good internal communication ensure that your deskless employees remain connected and engaged in times of uncertainty? And that they continue to receive up-to-date information in case the doors open again? Many of these non-desk workers have faced staggering levels of fatigue, disengagement, and anxiety during the COVID-19 pandemic. Improving communication in the workplace could improve things for frontline employees in all three areas. Last update: May 3, 2022

The Great Resignation: 8 tips on how retailers can attract and retain employees

March 28, 2022

While it’s true that more people are quitting their jobs – that’s only half the story. Far from leaving the workforce entirely, most “quitters” are switching roles, using the tight labor market to their advantage as they seek better employment opportunities. That is certainly the case in the retail sector, where 721,000 US workers left their jobs last August as part of record departure numbers. But rather than being viewed as a disaster, the “Great Resignation” is an opportunity for retailers to reconfigure their services, communication, culture, and other parts of the employee experience to attract and retain their most valuable employees.

Frontline Olympics: 7 fun & easy activities to organize with your remote team

August 4, 2021

Mind-Blowing fact: Happy employees are more productive and provide better customer service – so don’t overlook the importance of having fun in the workplace.

Employer Branding 101: The complete guide to attracting and retaining your dream employees

February 7, 2022

Learn how to attract and retain top talent, guiding you through the essential strategies and best practices to build a compelling employer brand and create a desirable workplace for your dream employees.

6 tips to get a grip on employee turnover

August 4, 2022

Employee turnover is natural for any organization. People decide to focus on their studies, move, retire or find a job elsewhere that suits them or their ambitions better. And there is nothing wrong with that. The attrition comes when personnel turnover becomes undesirable or too high. The absence of experienced and knowledgeable employees takes a toll on the organization’s overall productivity. How can you reduce employee turnover and ensure that employees stay on longer? We have listed six tips.

7 tips for improving the preboarding experience

December 15, 2021

Preboarding starts right at the moment your new hire signs the employment contract. By having a structured preboarding experience, new employees get engaged with your organization even before their first day of work. And that will improve employee productivity, satisfaction, and retention.

What is offboarding and how do you approach it?

December 13, 2022

Offboarding is more than sending a gift card when an employee leaves the company. By handling the offboarding process thoughtfully and personally, you ensure that departing employees leave with a good feeling. And offboarding has more benefits! So do you have your onboarding program in place? Great. Then now it’s time for a good offboarding program. In this blog post, we’ll guide you through the importance of offboarding, and the steps you need to take to create a successful program.